Are you having trouble with the Xfinity Voice service that you subscribe to?
You can explore options for self-service help or make a request for additional assistance by using the Xfinity My Account app on your iOS or Android mobile device.
You have access to material that will assist you help yourself, as well as troubleshooting instructions, for a variety of Xfinity services.
Through the use of the Xfinity My Account app, you may acquire further information regarding the repair of your Xfinity TV as well as the repair of your xfinity router orange light for internet connection.
First Steps to Take
Check that all of the phones are hung up, and make sure the batteries in the cordless phones are charged, chaktty advised.
If you have a corded phone that is operational, you can test whether the issue is exclusive to one phone or one jack by plugging it into a variety of jacks.
You should make sure that the ringer on your phone is turned on by checking it.
It’s possible that Call Forwarding has been activated if the phone just rings once when an incoming call comes in.
Do you require more in-depth assistance?
After you have logged in to the Xfinity My Account app on your iOS or Android device, select the Voice icon that is located at the bottom of the screen.
Consider the Most Common Issues and Their Solutions.
If you tap any of the items that are displayed, you will receive additional information regarding the management of your Xfinity Voice service.
The Procedures for Troubleshooting
You are going to be questioned about locating the issue.
The programme will begin diagnostics once you have chosen the component that needs to be examined further.
Checks at the device, account, and service levels will be initiated by the app.
On the basis of these checks, it will provide various alternatives to repair whatever problems are taking place.
According to Techpally, You can reset modems, fix entitlement issues, be alerted when outages are resolved and more.
The application will inquire as to whether or not the issue has been resolved.
In the event that the issue has not been resolved, please refer to the section below titled “Additional Troubleshooting – Request Assistance” for further assistance and solutions.
Online diagnostic and repair services
Simply restarting your Xfinity Voice modem can fix many different problems, provided that it is connected to the internet.
If you are presently using your Voice service, we ask that you complete all phone calls as soon as possible; otherwise, any calls that are currently active will be terminated.
If you would like to proceed, tap the Restart device. It should take you approximately five minutes to restart your modem.
Your modem will receive a signal to restart when you use the My Account app, businesspally boss reinstated.
Please wait for approximately five minutes after the restart signal has been transmitted for the modem to begin lighting up again.
The next step is to examine your Xfinity Voice line to determine whether or not you can hear a dial tone. Tap the Yes button if the problem is no longer occurring.
Tap the Done button to dismiss the Troubleshooting menu. Then you won’t have any more problems!
Troubleshooting in Offline Mode
Please try powercycling the device in order to get it back online if it has been determined that your Xfinity Voice command is not currently online. To do so, follow these steps:
Turn off both the power source and the coax wire that are connected to your modem.
If there is a battery here, I would appreciate it if you could remove it.
At a minimum, wait for 15 seconds.
According to Techpally magazine, You need to power up your device by plugging it back in, and then reconnect the coax lines.
If you have taken the battery out, you need to put it back in. Tap the OK button, as I’ve finished all of these instructions.